WE ARE HOSPITALITY EXPERTS
Our collective partnership brings more than 90 years of hospitality experience to the table. We’re passionate about guiding hotels and restaurants to success and we know where opportunities can be found and optimized.
We lead with the heart and are excited to help you grow.
WHAT WE OFFER
OPERATIONS
•Standardization of process to align with company culture
•Brand review and alignment
•SOPs and Manuals
•Management training and mentoring
•Operations and Customer Service training
•Kitchen and Stewarding management
•Hygiene and Food Safety
•Menu evaluation
•Sustainability and environmental programs
PRE-OPENING
•Branding development
•Re-branding and conceptualization
•Operational Equipment, Furniture, Fixture and Equipment
•Manual and SOP creation
•Manning guide
•Restaurant and Bar layout and organization
•Menu development
•Service training
•Sustainability Framework
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING
A two-day program whereby we provide the participants with the tools and mindset necessary to excel in the moment and consistently deliver exceptional guest experience.
•Deliver exceptional customer service
•Understand what it means to excel
•Turn feedback into opportunities for growth
•Actively contribute to customer loyalty and achieve company targets
FINANCIAL
LEARNING & DEVELOPMENT
CUSTOMER SERVICE TRAINING
•Revenue analysis and opportunities
•Marketing and promotion guide
•Operational costs review and optimization
•Food and Beverage pricing and cost analysis
•Manning efficiency
•Budget and Forecast review
AUDITS
LEARNING & DEVELOPMENT
LEARNING & DEVELOPMENT
•Comprehensive operational audit and Mystery Shopper
•Mid year and annual review follow up
•Review of internal control procedures
•Health, Safety and Environment
•Hygiene and Food Safety
•Develop personalized company audit criteria
LEARNING & DEVELOPMENT
LEARNING & DEVELOPMENT
LEARNING & DEVELOPMENT
•Manpower guide and Organizational chart
•Complete job descriptions
•Employee handbook
•Manpower efficiencies
•Customized training courses
•Manager panel interview
MEET IDIA
Susan Salcedo
Susan Salcedo
Susan Salcedo
With over 30 years in hospitality, Susan began her journey as a Commis at Mandarin Oriental’s Tivoli Grill, earning culinary accolades, later honing her management expertise at the Makati Shangri-La. Her leadership extended to Fuego Hotels, overseeing pre-openings and business development across the Philippines and her journey leading to
With over 30 years in hospitality, Susan began her journey as a Commis at Mandarin Oriental’s Tivoli Grill, earning culinary accolades, later honing her management expertise at the Makati Shangri-La. Her leadership extended to Fuego Hotels, overseeing pre-openings and business development across the Philippines and her journey leading to a stint as F&B Manager in Singapore. Susan spent 15 years with The Ascott Group, rising to City Manager and spearheading the pre-opening of four multi-awarded hotels.
Emy Durmiendo
Susan Salcedo
Susan Salcedo
Emy’s career spans local restaurants to global brands such as the Makati Shangri-La, Kowloon Shangri-La, IHG, and Radisson in Dubai. She co-founded a pizza brand in Dubai, showcasing her entrepreneurial spirit. Back in the Philippines, she led the F&B Department at Jen Manila by Shangri-La, integrating operations with sales strategies. A
Emy’s career spans local restaurants to global brands such as the Makati Shangri-La, Kowloon Shangri-La, IHG, and Radisson in Dubai. She co-founded a pizza brand in Dubai, showcasing her entrepreneurial spirit. Back in the Philippines, she led the F&B Department at Jen Manila by Shangri-La, integrating operations with sales strategies. A certified Food Safety Compliance Officer, Emy also shares her expertise as an educator at the prestigious University of Santo Tomas
Yvette Nicdao
Susan Salcedo
Yvette Nicdao
A dedicated professional with over 30 years of experience, Yvette has led F&B operations for top hotels, including Manila Diamond, Makati Shangri-La, Conrad Manila, and Dusit Davao. Her global experience spans Dubai and Chiang Mai with IHG and Radisson, specializing in F&B and Learning & Development. As a former Corporate F&B Manager, she
A dedicated professional with over 30 years of experience, Yvette has led F&B operations for top hotels, including Manila Diamond, Makati Shangri-La, Conrad Manila, and Dusit Davao. Her global experience spans Dubai and Chiang Mai with IHG and Radisson, specializing in F&B and Learning & Development. As a former Corporate F&B Manager, she oversaw multiple establishments, ensuring excellence. Yvette is also a certified Food Safety Compliance Officer.
OUR CLIENTS
IDIA IN ACTION
